Servicing Specialist

Workforce Logiq in Las Vegas, NV

  • Industry: Customer Service/Call Center - Call Center/Customer Service Representative
  • Type: Full Time
  • $32,730.00 - 46,820.00
position filled
Workforce Logiq is currently looking for a Servicing Specialist for a temporary assignment in Las Vegas, Nevada. This individual will coordinate high volume transaction processes and activities across multiple programsThis position is a 6 - 9 month assignment, with potential to get hired full time. Pay range of $13.00/hr - $17.35/hr. The hours for this position will be Mon - Fri 7:00-3:30pm, 7:30am - 4pm or 8am-5pmSummary:This individual will coordinate high volume transaction processes and activities across multiple programs for Fixed Week, CWP, WorldMark, and Shell forapproximately 1.2M owners.This position will support various back end related functions such as, but not limited to, credit bureau reporting, rescissions, cancellations, contract processing, payment processing and researchin accordance with departmental service levels and in support of WVO and WCF strategic objectives.The duties performed by this individual are highly visible, supporting $3 billion in loans, affecting cash flow for the company and impacting the overall customer experience.Duties/Responsibilities:Supports leadership and associates to achieve the completion of daily processes by collaborating on process related questions and to validate dashboard metrics.Provides account and ownership information; Updates systems of record; corresponds with owners and business partners.Maintains quality service by monitoring standards; advising supervisor of potential problems.Protects organization's value by keeping information confidential in accordance with WVO PCI and PII guidelines.Required Skills/Abilities: Time management, problem solving, decision-making and ability to support changing prioritiesAble to meet deadlines and maintain poise under pressureExcellent organization skills and attention to detailTeam player with a positive, professional attitudeAbility to interact with all levels of managementExcellent written and verbal communication skillsAnalytical mindsetAbility to work in a fast paced environment while handling multiple responsibilitiesEducation and Experience:High School Diploma or equivalent degree. Some college preferred.2+ years' experience in a Finance or customer service related fieldExperience in the travel or hospitalityindustry a plusAdvanced knowledge of ExcelProficient in MS Word, Outlook, Adobe and Web based programsPhysical Requirements: Prolonged periods sitting at a desk and working on a computer. Workforce Logiq is an equal opportunity employer, and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Associated topics: agent, csr, customer service associate, customer service representative, intern, internship, rep, service representative, support, technical support

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