Customer Success Manager

HiredScore in Walton, NY

  • Type: Full Time
position filled
Were looking for a Customer Success (Account) Manager to join our growing Account Management Team in New York and to play a key role in managing strategic clients and help bring on-board new clients. You will be interacting directly with our largest clients and licensed recruiters, including driving new recruiter and product training, supporting user engagement and adoption goals, working with our product, data science, and engineering teams to identify opportunities for product enhancements, and launching new products and capabilities for our clients. You'll also be tasked with ensuring our product remains the best in the industry and that its value and business impact is accurately reflected. You will gain experience working with HiredScores executive team and our clients senior leadership.
We are a lean, fast-paced, and entrepreneurial team. You will have the chance to expand the role, further develop customer-facing skills, and grow quickly with the company.

Roles & Responsibilities:
Work closely with new and existing clients to ensure success and manage all user interactions, including informing them of product changes, conducting training, and ensuring their satisfaction

Manage and expand our user relationships, including running routine calls with clients and users, increasing product engagement, and identifying/working to resolve any issues with our product, data science, business intelligence, engineering teams

Be our internal client advocate; analyze engagement metrics, conduct qualitative & quantitative research to identify product improvements and work with various teams on design and launch

Oversee customer success, acting as the point person for user issues to manage client expectations

What you need:
Bachelor's degree in relevant field

3+ years of work experience in Account Management, Customer Support or Customer Success at a VC- backed or high-growth start-up

Ability to self-manage and execute projects from scratch

Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel)

Excellent analytical and presentation skills

Willing to Travel according to business needs

Willing to work global hours as needed

Experience working with BI platforms (e.g. Google Analytics, Mixpanel) for customer analysis
Fortune 500 client experience (in advisory, consulting, or account management is a plus

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